Front Office Team Leader – Hospitality

About the role

The Front Office Team Leader ensures smooth, efficient daily operations of the front desk while embodying SIRO’s active, wellbeing‑focused brand. Reporting to the Front of House Manager and Guest Service Managers, you will deliver high‑standard service to guests and support a vibrant, health‑oriented work environment.

Key responsibilities

• Oversee day‑to‑day front desk activities, guaranteeing hotel standards are consistently met.
• Maintain up‑to‑date knowledge of all hotel services and outlets to provide accurate information to guests.
• Respond promptly to guest inquiries and resolve issues with professionalism and energy.
• Supervise and coach front desk colleagues, ensuring a friendly, high‑energy guest experience.
• Promote the brand’s active lifestyle ethos by engaging with guests and encouraging sport‑related activities.

Required profile

• Lively, outgoing personality with a passion for fitness and wellbeing.
• Ability to foster a healthy, collaborative work environment.
• Strong understanding and love for sport activities, aligning with the brand concept.
• Excellent communication skills and a proactive, energetic approach to guest service.