Front Office Team Member – Luxury Boutique Hotel

About the role

We are looking for a dynamic Front Office team member to manage daily activities, reporting and operations of the Front Desk at SIRO Porto Montenegro, a luxury boutique hotel focused on wellbeing and performance.

Key responsibilities

• Maintain strong relationships with all departments to ensure efficient task completion and guest satisfaction.
• Provide immediate assistance to guests, handle complaints, settle disputes, and record issues in the guest response tracking system.
• Monitor the Siro App for online check‑ins, create room keys when rooms are ready, and answer incoming calls courteously.
• Interact with guests throughout the property to gather feedback on service quality and overall satisfaction.

Required profile

• Previous experience in a high‑quality luxury boutique hotel or resort front desk environment.
• Excellent communication skills, ability to manage guest issues and support the resolution of service problems.