Front Office Manager

About the role

Aman Sveti Stefan, a resort on Montenegro's famous islet of Sveti Stefan and the former residence of Queen Marija Karađorđević, is looking for a Front Office Manager. The role manages the Front Office department within budget, supervises reception and concierge operations and acts as Duty Manager when required.

Key responsibilities

• Manage the Front Office department within budgetary guidelines and oversee labour costs, including duty roster preparation, staff holidays and leave.
• Conduct interviews with future employees together with HR, train and induct new staff, identify training needs and approve training plans for all Front Office sub-departments.
• Supervise reception and concierge operations, check guests in and out, handle complaints and assist guests with requests and enquiries.
• Check room assignments, arrivals and departures daily, encourage upselling and conduct daily walk-throughs to maintain quality standards.
• Implement and evaluate procedures and policies, re-evaluate workflows and attend morning and operational meetings.
• Perform site inspections for guests and visitors, conduct team appraisals and provide reports to hotel management and Corporate Office.
• Verify and sign purchase orders for the Front Office and act as Duty Manager when required.