Front Office Manager – Luxury Resort

About the role

The Front Office Manager leads the Front Office team at Aman Sveti Stefan, a historic luxury resort in Montenegro. Reporting to senior management, you will ensure seamless guest experiences while maintaining operational efficiency and budgetary control.

Key responsibilities

• Manage the Front Office department within established budgetary guidelines.
• Prepare and control duty rosters, optimizing personnel costs and managing holidays and lieu days.
• Oversee labour cost controls, occupancy variances, and productivity targets.
• Conduct interviews, train, induct and appraise Front Office staff.
• Supervise Reception and Concierge operations, including check‑in/check‑out procedures.
• Handle guest complaints, respond to emails and phone calls, and ensure high service standards.
• Re‑evaluate workflows, implement procedures, and monitor adherence to operating standards.
• Perform Duty Manager duties when required and conduct site inspections for guests and visitors.

Required profile

• Professional appearance and punctuality in line with hotel grooming standards.
• Strong leadership and people‑management capabilities.
• Excellent customer‑service orientation and problem‑solving skills.
• Ability to work under budgetary constraints and drive productivity.

Required skills