Senior Retail Account Manager – Strategic Partnerships

About the role

We are looking for a Senior Retail Account Manager to lead and expand Glovo’s retail partnerships in Montenegro. You will own the most strategic relationships, driving rapid growth of our retail footprint while ensuring a seamless experience for both partners and users.

Key responsibilities

• Develop and own Joint Business Plans (JBP) for top retail partners, setting yearly road‑maps to increase GMV and market share.
• Identify and pursue untapped business opportunities, creating innovative collaborations that boost platform performance.
• Act as the primary point of contact from onboarding through daily operations, leading negotiations and ensuring win‑win outcomes.
• Manage a portfolio of retail accounts, monitoring performance metrics and implementing optimisation initiatives.
• Collaborate with internal teams to align product, marketing and logistics efforts with partner goals.

Required profile

• High‑energy “doer” who thrives in a fast‑paced environment.
• Hands‑on, detail‑oriented and comfortable working with data to solve complex problems.
• Strong communication and negotiation skills with a customer‑centric mindset.
• Proven ability to manage multiple strategic accounts simultaneously.

Required skills